Users: Sales | Customer Service | Information Technology | Facilities Management | Asset Management | Property
Management | Office Services
Business Value:
Our Enterprise Knowledge Management solution has a central knowledge repository custom built for your business If
allows departments to group all sources of documents and information together. This could be product pictures,
product dimensions, product financials, engineering drawing, customer profiles, technical services and products, real
estate properties, equipment under maintenance or even office stationery. Integrate with your Enterprise Resource
Planning (ERP), Customer Relation Management (CRM), Property and Lease Management systems etc. to pull selected
static and variable information. Open it up to external stakeholders (Vendors, Customers) using a secure Extranet
functionality.
On Boarding/Off Boarding
Users: Human Resources | Information Technology | Project Managers
Business Value:
Our Enterprise Knowledge Management solution comes with electronic On Boarding/Off Board forms customized for
your business needs. It is integrated with the product/services catalogues, task management, and event management
functions. It is integrated with your Active Directory and Exchange servers so you can generate email alerts and tasks
with due dates for action items in your On Boarding/Off Boarding forms.
Corporate Learning Centre
Users: Human Resources | Information Technology | Project Managers | Sales | Customer Service
Business Value:
Our Enterprise Knowledge Management solution comes with a built-in Learning Management portal. We can help you
customize the portal based on your business functions and training needs. Our Learning Management portal provides a
repository to upload training materials required for both trainer delivered and self-service training needs. It also allows
you to identify trainers, add their profile with skills and capabilities. Your organization can have pre-scheduled training
event and allow authorized employees to sign-up for training sessions based on completion of prerequisites. Trainers
can track attendance, organize post training quizzes and surveys for employees upon completion of training sessions.
Like all other functions, it is integrated with Active Directory and Exchange server, so calendar entries are automatically
generated in Outlook mail client for the trainer, the trainee and training rooms.
Absence Management
Users: Human Resources | Team Managers | Project Managers
Business Value:
Our Enterprise Knowledge Management solution comes with built-in forms for approving, tracking and reporting
employee absence. It can be fully customizable to your business needs. Using the integration with Active Directory
employees can generate and submit Request for Absence electronically for all kinds of reasons. Whether it is taking a
paid vacation day or a couple of hours to run some errands or a sick day, you keep track of it all in a completely secure
environment. If a team lead or supervisor is missing we can configure the solution to automatically go up the
organization chart or pick a pre-determined approver. It also allows employees requesting the absence to pick a
delegate. Since our solution is integrated with Exchange server it generates calendar entries automatically in Outlook
mail client for the employee, delegate and approver. We can also activate a staff availability dashboard so project
manager working in a matrix environment can have a quick view of which team is away and for how long.
R.A.I.D./Change Log
Users: Program Managers | Project Managers
Business Value:
Risks, Actions, Issues, Decisions and Change Requests are part of project manager’s work. Managers leading programs
and projects take a number of actions, make decisions, deal with issues, identify, avoid and mitigate risks on a daily basis
during a project lifecycle. Use the powerful log management function provided by our Enterprise Knowledge
Management to track these items handled by project managers. With this function they can identify each type of activity
and relate or connect them to each other. They can set dependencies, target dates and assign tasks to team members.
Since our solution is integrated to Active Directory and Exchange server it can automatically generated task and calendar
entries in the Outlook mail client for project managers and team members. The log also comes with its own repository to
manage project related documents. Optional integration to Project Management server to review, add and update
project tasks directly is also available.
Expense Management
Users: All Business Teams
Business Value:
Use the built-in forms that come with our Enterprise Knowledge Management solution with for approving, tracking and
reporting employee expenses. It can be fully customizable to your business needs. This function comes integrated with
Active Directory so employees can generate and submit expense reports for approval electronically. They can attach
electronic copies of receipts, invoices and statements to support their reimbursement claim in a completely secure
environment. We can customize the system to set claim limits for expense categories and approval thresholds for
supervisor. We can customize the workflow to send the expense package with the supervisor’s approval to your finance
department for payment processing. If a team lead or supervisor is missing we can configure the solution to
automatically go up the organization chart or pick a pre-determined approver. Since our solution is integrated with
Exchange server it generates task entries automatically in the Outlook mail client for the approver.
Executive Portal
Users: Board of Directors | Executive Management | Executive Administrators
Business Value:
Prior to every meeting of the Board of Directors, your business generates meeting minutes, performance reports,
proposals etc. These documents get circulated to your Board of Directors and other authorized members of the
Executive Management team. Most of this function is carried out by the Executive Administrators and accomplished
using email. With the available Executive Portal function on our Enterprise Knowledge Management solution we make
the task of distributing documents a breeze. With our secure, built-in document repository function we can setup alerts
when documents are finalized ready for review. We can also setup which documents can only be viewed and which can
be downloaded for further action. Board of Director’s portal can also be used to tally votes on motions passed by
members of the board.
Decision Support Systems
Users: Senior Leader Team | Executive Management
Business Value:
Senior managers make critical business decisions based on the information available to them and knowledge they
possess. Our Enterprise Knowledge Management solution takes advantage of SharePoint’s Performance Point services
to present a unified view of various aspects of your business; like sales, inventory levels, staffing projections, customer
feedback, industry trends etc. Using these services we can integrate your organization’s data services and convert them
into preconfigured scorecards and present them in a dashboard format. We offer complete customizable KPIs based on
your business needs. Our solution uses SQL Server Reporting Services (SSRS) and SQL Server Analytical Services (SSAS)
add-ins to integrate a SQL Server with a deployment of SharePoint.
Social Media Portal
Users: Customer Service Team | Product/Service Development
Business Value:
Your business uses social media sites to invite customer feedback on your products and services. It also drives customer
engagement with your business. Use the Social Media Portal function available on our Enterprise Knowledge
Management solution to get snapshot of all social media interactions of your business in one place. This enables your
customer service team to deal with unhappy customers quickly and effectively. Your product and service development
teams can spot trends in customer reactions to the products and services you offer and make updates to next release.
Employee Portal
Users: All Employees
Business Value:
Enable everyone in your organization to maintain their own portals. This function comes built into our Enterprise
Knowledge Management solution. Since it is integrated with Active Directory, pieces of employee information can be
pre-populated. Let employees add pictures to their profile, share interests with their co-workers. Integrate it with
Yammer, Microsoft’s instant messaging tool, Lyncs or Skype if need to enable multimedia communications between your
teams. Generate instant organization charts based on the hierarchy setup on Active Directory. Add business
applications, productivity application and tools to Employee Portal to increase employees to productivity.
